Cross Connects Overview

The cross connect is the physical fiber connection within a colocation facility between your equipment and PacketFabric. Each cross connect typically includes a connection fee, a monthly recurring fee, and a disconnection fee. These vary depending on the site.

There are two ways you can handle the cross connect setup:

Customer Outbound/PacketFabric Inbound
  • PacketFabric provides you with an LOA/CFA authorizing the connection.
  • You contact the data center to request the cross connect.
  • You pay all cross connect fees directly to the provider (the data center).
  • When you terminate service, you are responsible for ensuring the cross connect is disconnected.
Customer Inbound/PacketFabric Outbound
  • You provide PacketFabric with an LOA/CFA authorizing us to make the connection.
  • We are responsible for working with the provider to ensure the connection is installed.
  • You pay all cross connect fees to PacketFabric.
  • When you terminate service, we manage the disconnection process.

IMPORTANT:

  • You can only order a PacketFabric outbound cross connect if your equipment is already in the same POP as PacketFabric. We cannot accept an LOA that names a third party.
  • PacketFabric outbound cross connects are not offered at all locations.

Services that require cross connects

  • All access ports and members of LAGs.

  • The ports on both sides of a point-to-point connection. (These can be a combination of outbound and inbound.)

  • Dedicated cloud connections (between the Cloud Service Provider (CSP) and PacketFabric).

    For these, the CSP provides you with an LOA in PacketFabric’s name, and we manage the installation from there.

Updated on 25 Mar 2021