Troubleshooting & FAQ

Frequently asked questions about the PacketFabric portal and services.

Information on activity logs and types.

Common error messages, their cause, and solutions.

Stream events and metrics via the API.

Troubleshoot ports and cross connects, including flapping connections, light levels, latency, and provisioning errors.

Common troubleshooting issues for Azure Hosted connections.

How to reach our support team and view/receive maintenance notifications.

Updated on 03 Jan 2021