User Permissions
The basic user permission policy is as follows:
- Admin - Can perform any action, including those involving user access.
- Regular - Can add, remove, or change any product service.
- Read-Only - Can view all services and download documents and invoices, but cannot make any changes.
- Support - Can perform troubleshooting actions, but cannot perform any action that has a financial impact (creating, upgrading, or deleting services) or view any financial information such as billing accounts.
Prior to August 2021, a user could be in multiple groups. For these users, the lowest-level permissions apply. For example, if a user is in the Read-Only group and the Admin group, they will have Read-Only permissions.
With recent releases, a user can only be in one group at a time. If you edit the groups of a legacy user who is in multiple groups, you will only be able to select one group.
Admin | Regular | Read-Only | Support | |
---|---|---|---|---|
Ports | ||||
View | Yes | Yes | Yes | Yes |
Create | Yes | Yes | No | No |
Upgrade | Yes | Yes | No | No |
Edit | Yes | Yes | No | Yes |
Enable/Disable | Yes | Yes | No | Yes |
Generate LOA | Yes | Yes | No | Yes |
LAGs | ||||
View | Yes | Yes | Yes | Yes |
Create | Yes | Yes | No | No |
Edit | Yes | Yes | No | Yes |
Delete | Yes | Yes | No | No |
Add and remove members | Yes | Yes | No | No |
Outbound Cross Connect | ||||
View | Yes | Yes | Yes | Yes |
Create | Yes | Yes | No | No |
Delete | Yes | Yes | No | No |
Cloud Connections | ||||
View | Yes | Yes | Yes | Yes |
Create | Yes | Yes | No | No |
Edit | Yes | Yes | No | Yes |
Upgrade | Yes | Yes | No | No |
Cloud Router | ||||
View | Yes | Yes | Yes | Yes |
Create | Yes | Yes | No | No |
Edit | Yes | Yes | No | Yes |
Upgrade | Yes | Yes | No | No |
Add connections | Yes | Yes | No | No |
Configure BGP | Yes | Yes | No | Yes |
Point-to-Point | ||||
View | Yes | Yes | Yes | Yes |
Create | Yes | Yes | No | No |
Edit | Yes | Yes | No | Yes |
Upgrade | Yes | Yes | No | No |
Virtual Circuit | ||||
View | Yes | Yes | Yes | Yes |
Create | Yes | Yes | No | No |
Delete | Yes | Yes | No | No |
Edit | Yes | Yes | No | Yes |
Upgrade | Yes | Yes | No | No |
Connection Requests | ||||
View | Yes | Yes | Yes | Yes |
Accept/Provision | Yes | Yes | No | No |
Reject | Yes | Yes | No | No |
Delete sent request | Yes | Yes | No | No |
Documents | ||||
View | Yes | Yes | Yes | Yes |
Create/Upload | Yes | Yes | No | No |
Delete | Yes | Yes | No | No |
History and support | ||||
View logs | Yes | Yes | Yes | Yes |
View support tab info | Yes | Yes | Yes | Yes |
View maintenance history | Yes | Yes | Yes | Yes |
View metrics | Yes | Yes | Yes | Yes |
Billing | ||||
View/download invoices | Yes | Yes | Yes | No |
View billing accounts | Yes | Yes | Yes | No |
Company Profile | ||||
View basic profile information | Yes | Yes | Yes | No |
View MFA enrollment | Yes | No | No | No |
Update profile information | Yes | No | No | No |
Add and remove company logo | Yes | No | No | No |
Contacts | ||||
View | Yes | Yes | Yes | No |
Create | Yes | No | No | No |
Delete | Yes | No | No | No |
Update | Yes | No | No | No |
Request Aliases | ||||
View alias | Yes | Yes | Yes | No |
Create alias | Yes | No | No | No |
Delete alias | Yes | No | No | No |
Add and remove alias contacts | Yes | No | No | No |
Update alias | Yes | No | No | No |
Users | ||||
View | Yes | Yes | Yes | No |
Create | Yes | No | No | No |
Delete | Yes | No | No | No |
Update | Yes | No | No | No |
Update passwords | Yes | No | No | No |
Groups | ||||
View | Yes | Yes | Yes | No |
View users in groups | Yes | Yes | Yes | No |
Add and remove users to groups | Yes | No | No | No |
Multi-factor authentication | ||||
Create | Yes | Yes | Yes | Yes |
Enable | Yes | Yes | Yes | Yes |
Disable | Yes | Yes | Yes | Yes |