User Permissions
The basic user permission policy is as follows:
- Admin - Can perform any action, including those involving user access.
- Regular - Can add, remove, or change any product service.
- Read-Only - Can view all services and download documents and invoices, but cannot make any changes.
A user can be in multiple groups. However, the lowest-level permissions apply.
For example, if a user is in the Read-Only group and the Admin group, they will have Read-Only permissions.
Admin | Regular | Read-Only | |
---|---|---|---|
Ports | |||
View | Yes | Yes | Yes |
Create | Yes | Yes | No |
Update | Yes | Yes | No |
Enable/Disable | Yes | Yes | No |
Generate LOA | Yes | Yes | No |
LAGs | |||
View | Yes | Yes | Yes |
Create | Yes | Yes | No |
Update | Yes | Yes | No |
Delete | Yes | Yes | No |
Add and remove members | Yes | Yes | No |
Outbound Cross Connect | |||
View | Yes | Yes | Yes |
Create | Yes | Yes | No |
Delete | Yes | Yes | No |
Cloud Connections | |||
View | Yes | Yes | Yes |
Create | Yes | Yes | No |
Update | Yes | Yes | No |
Upgrade | Yes | Yes | No |
Point-to-Point | |||
View | Yes | Yes | Yes |
Create | Yes | Yes | No |
Update | Yes | Yes | No |
Upgrade | Yes | Yes | No |
Virtual Circuit | |||
View | Yes | Yes | Yes |
Create | Yes | Yes | No |
Delete | Yes | Yes | No |
Rehome | Yes | Yes | No |
Update | Yes | Yes | No |
Upgrade | Yes | Yes | No |
Connection Requests | |||
View | Yes | Yes | Yes |
Accept | Yes | Yes | No |
Provision | Yes | Yes | No |
Reject | Yes | Yes | No |
Delete sent request | Yes | Yes | No |
Documents | |||
View | Yes | Yes | Yes |
Create/Upload | Yes | Yes | No |
Delete | Yes | Yes | No |
History and support | |||
View logs | Yes | Yes | Yes |
View support tab info | Yes | Yes | Yes |
View maintenance history | Yes | Yes | Yes |
View metrics | Yes | Yes | Yes |
Billing | |||
View/download invoices | Yes | Yes | Yes |
View billing accounts | Yes | Yes | Yes |
Create service order form | Yes | Yes | No |
Sign off on service order form | Yes | Yes | No |
Company Profile | |||
View basic profile information | Yes | Yes | Yes |
View MFA enrollment | Yes | No | No |
Update profile information | Yes | No | No |
Add and remove company logo | Yes | No | No |
Contacts | |||
View | Yes | Yes | Yes |
Create | Yes | No | No |
Delete | Yes | No | No |
Update | Yes | No | No |
Request Aliases | |||
View alias | Yes | Yes | Yes |
Create alias | Yes | No | No |
Delete alias | Yes | No | No |
Add and remove alias contacts | Yes | No | No |
Update alias | Yes | No | No |
Users | |||
View | Yes | Yes | Yes |
Create | Yes | No | No |
Delete | Yes | No | No |
Update | Yes | No | No |
Update passwords | Yes | No | No |
Groups | |||
View | Yes | Yes | Yes |
View users in groups | Yes | Yes | Yes |
Add and remove users to groups | Yes | No | No |
Multi-factor authentication | |||
Create | Yes | Yes | Yes |
Enable | Yes | Yes | Yes |
Disable | Yes | Yes | Yes |