User Permissions

The basic user permission policy is as follows:

  • Admin - Can perform any action, including those involving user access.
  • Regular - Can add, remove, or change any product service.
  • Read-Only - Can view all services and download documents and invoices, but cannot make any changes.
  • Support - Can perform troubleshooting actions, but cannot perform any action that has a financial impact (creating, upgrading, or deleting services) or view any financial information such as billing accounts.

Prior to August 2021, a user could be in multiple groups. For these users, the lowest-level permissions apply. For example, if a user is in the Read-Only group and the Admin group, they will have Read-Only permissions.

With recent releases, a user can only be in one group at a time. If you edit the groups of a legacy user who is in multiple groups, you will only be able to select one group.

Admin Regular Read-Only Support
Ports
View Yes Yes Yes Yes
Create Yes Yes No No
Upgrade Yes Yes No No
Edit Yes Yes No Yes
Enable/Disable Yes Yes No Yes
Generate LOA Yes Yes No Yes
LAGs
View Yes Yes Yes Yes
Create Yes Yes No No
Edit Yes Yes No Yes
Delete Yes Yes No No
Add and remove members Yes Yes No No
Outbound Cross Connect
View Yes Yes Yes Yes
Create Yes Yes No No
Delete Yes Yes No No
Cloud Connections
View Yes Yes Yes Yes
Create Yes Yes No No
Edit Yes Yes No Yes
Upgrade Yes Yes No No
Cloud Router
View Yes Yes Yes Yes
Create Yes Yes No No
Edit Yes Yes No Yes
Upgrade Yes Yes No No
Add connections Yes Yes No No
Configure BGP Yes Yes No Yes
Point-to-Point
View Yes Yes Yes Yes
Create Yes Yes No No
Edit Yes Yes No Yes
Upgrade Yes Yes No No
Virtual Circuit
View Yes Yes Yes Yes
Create Yes Yes No No
Delete Yes Yes No No
Edit Yes Yes No Yes
Upgrade Yes Yes No No
Connection Requests
View Yes Yes Yes Yes
Accept/Provision Yes Yes No No
Reject Yes Yes No No
Delete sent request Yes Yes No No
Documents
View Yes Yes Yes Yes
Create/Upload Yes Yes No No
Delete Yes Yes No No
History and support
View logs Yes Yes Yes Yes
View support tab info Yes Yes Yes Yes
View maintenance history Yes Yes Yes Yes
View metrics Yes Yes Yes Yes
Billing
View/download invoices Yes Yes Yes No
View billing accounts Yes Yes Yes No
Company Profile
View basic profile information Yes Yes Yes No
View MFA enrollment Yes No No No
Update profile information Yes No No No
Add and remove company logo Yes No No No
Contacts
View Yes Yes Yes No
Create Yes No No No
Delete Yes No No No
Update Yes No No No
Request Aliases
View alias Yes Yes Yes No
Create alias Yes No No No
Delete alias Yes No No No
Add and remove alias contacts Yes No No No
Update alias Yes No No No
Users
View Yes Yes Yes No
Create Yes No No No
Delete Yes No No No
Update Yes No No No
Update passwords Yes No No No
Groups
View Yes Yes Yes No
View users in groups Yes Yes Yes No
Add and remove users to groups Yes No No No
Multi-factor authentication
Create Yes Yes Yes Yes
Enable Yes Yes Yes Yes
Disable Yes Yes Yes Yes

Updated on 02 Aug 2021