Port Details

To view port details, double-click its row in the Interfaces table or click its overflow menu and select View:

screenshot of the port overflow menu


Port information

Device and media

Cross connect

Active VCs

Disabled cross connects


The statistics page presents graphical information on traffic, errors, and optics.

By default, you are shown metrics over the past 12 hours. You can use the drop-down menus to select a different time frame, or select Custom to specify a date and time range.

NOTE: There is approximately a 5 minute lag between statistic events and when they appear in the portal or through the API.

Traffic metrics

Error metrics

Optic metrics

Router logs

The information that is logged varies depending on the device. Common log messages are SNMP_TRAP_LINK_UP and SNMP_TRAP_LINK_DOWN, which are logged when an interface changes state.

Any optical light level warnings or alarms are also logged here.


The History page shows event logs specific to the interface.

Events that are logged include the following:

  • When the interface was created
  • The creation and deletion of virtual circuits
  • LOA generation
  • Disable and enable actions
  • Any changes to the port name

Click Toggle Details to view more information about the event.



You can find the LOA and any service orders on the Documents page.

Click Upload File in the upper right to upload any related documents relevant to your network or port.

To delete a document, switch to the grid view:


From here you can access the Delete action:


Port - GET