Reseller Portal Administration

Once your Reseller account is set up, one of your first tasks should be reviewing and completing the information under the Admin tab:

Screenshot of admin tab

Company profile

Use this page to customize your company name and information, as well as control whether users in your account are required to set up multi-factor authentication. For more information, see Company Profile.


Use this page to set up a branded portal experience for your customers and users. For more information, see Branding Customization.

Contact information

This is the information your customers will see when they log in to the portal and select Support > Contact Us.

For example, entering this:

Screenshot of Contact Us set up

Is shown to customers as follows:

Screenshot of Contact Us result


This is the activity log. This shows actions done by users in the Reseller Admin portal.

Any actions on services performed in customer accounts by a reseller user are logged in that customer’s account. For example, if you use the View Customer action to enter a customer’s account and order a service, that action will be shown in the activity log in the customer’s account.

For more information on using the logs, see Activity and Error Logs.

NOTE: At this time, the Reseller Admin Portal logs only display user logins. More log events may be added in the future.


Use this page to add and manage account contacts.

Contacts are different than users. A contact does not necessarily have access to the portal. Contacts are who should receive email correspondance and notifications from PacketFabric. For example, you can assign an email alias as a contact to receive all maintenance notifications.

For more information, see Company Contacts.

NOTE: Admin contacts receive an email notification when a customer provisions or deletes a service.


Use this page to add and manage users. These are users from within your organization who should have access to the Reseller Admin Portal.

For more information, see Create Users and Manage Users.

To manage which customers a user is able to view, and the permissions they should have when viewing that customer, see Manage Customers.


Use this page to manage the permission levels of Reseller Admin Portal users (those users added on the Users page).

For more information, see Groups.


If you use an identity provider service, you can use this page to set up SAML.

For more information, see SAML and SSO.