- July 19, 2021
- July 1, 2021
- June 17, 2021
- June 1, 2021
- April 30, 2021
- April 8, 2021
- March 25, 2021
- March 15, 2021
- February 25, 2021
- February 8, 2021
- January 28, 2021
- January 21, 2021
- January 13, 2021
- 2020 Releases
- Getting Started
- Cross Connects
- Virtual Circuits
- Cloud Connectivity Overview
- Hosted vs. Dedicated Connections
- Amazon Web Services
Google Cloud Platform
- Google Cloud Interconnect Overview
- Pricing Examples
- High Availability and Redundancy
- Microsoft Azure
- IBM Cloud
- Oracle Cloud Infrastructure
- Cloud Router Overview
- Requirements and Feature Support
- Create and Manage Cloud Routers
- Add Connections
- Manage Connections
- BGP Sessions
- Resources and FAQ
- Marketplace & IX
- Troubleshooting & FAQ
- Technical Reference
- Reseller Admin Portal
Reseller Portal Administration
Once your Reseller account is set up, one of your first tasks should be reviewing and completing the information under the Admin tab:
Use this page to customize your company name and information, as well as control whether users in your account are required to set up multi-factor authentication. For more information, see Company Profile.
This is the information your customers will see when they log in to the portal and select Support > Contact Us.
For example, entering this:
Is shown to customers as follows:
This is the activity log. This shows actions done by users in the Reseller Admin portal.
Any actions on services performed in customer accounts by a reseller user are logged in that customer’s account. For example, if you use the View Customer action to enter a customer’s account and order a service, that action will be shown in the activity log in the customer’s account.
For more information on using the logs, see Activity and Error Logs.
Use this page to add and manage account contacts.
Contacts are different than users. A contact does not necessarily have access to the portal. Contacts are who should receive email correspondance and notifications from PacketFabric. For example, you can assign an email alias as a contact to receive all maintenance notifications.
For more information, see Company Contacts.
Use this page to add and manage users. These are users from within your organization who should have access to the Reseller Admin Portal.
To manage which customers a user is able to view, and the permissions they should have when viewing that customer, see Manage Customers.
Use this page to manage the permission levels of Reseller Admin Portal users (those users added on the Users page).
For more information, see Groups.
SAML & SSO
If you use an identity provider service, you can use this page to set up SAML.
For more information, see SAML and SSO.