Renew an Interface

Renewing allows you to enter into a new contract or extend your current contract terms, which includes a discount on your monthly costs.

To renew a port, go to the Network > Interfaces page in the portal. Click one of the table rows to view an overview of that port, and then click Actions > Renew.

screenshot of the port actions menu

A window opens where you can select contract terms:

renew window

Note that extending port terms essentially cancels your previous contract and begins a new one. For example, if you are currently on a 12-month contract, and then upgrade to a 36-month contract, you are adding 36 full months to your service terms.

NOTES:

  • If moving to a longer term, both the original service and the renewed/extended service are pro-rated for the current month.
  • Once you extend the terms, you cannot return to a shorter contract until your current terms expire.
    When your contract completes, you are automatically reverted back to month-to-month terms.

Modify an existing order - POST

Updated on 14 Jun 2022