Create Users

  1. Log in to the PacketFabric portal.

  2. Click Admin.

    screenshot of image tab

  3. Under Manage, select Users.

  4. Select Create User or Invite User.

    screenshot of create buttons

IMPORTANT: Users are different than contacts. If you want a user to also receive correspondance such as maintenance notifications, you have to add them as a contact. For more information, see Company Contacts.

Invite users

When you select this option, the user sets up their own password and contact information.

  1. Enter an email address and select one of the follow groups:

    Group Name Description
    Admin Can execute all API calls and perform any action in the portal, including those involving user access and account administration.
    Regular Can execute API calls and add, remove, or change any product service.
    Read-Only Can log in to the portal, view all services, and download billing statements, but cannot make any changes.
    Support Can perform troubleshooting actions, but cannot perform any action that has a financial impact (creating, upgrading, or deleting services) or view any financial information such as billing accounts.

  2. To include additional users, click Add more users:

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  3. When you are finished, click Invite Users. The user receives an email with a link to create their account.

To view the status of previously sent invites, click Pending Invites:

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Invite status

  • Header row

    • Column
    • Value

  • Row 1

    • Signup Completed

    • This value corresponds to the unique signup link sent in the invite email.

      Once the user clicks the link and completes the signup form, this value is true.

      If you send multiple invites to one user, only the link they used to sign up shows true. All other invites remain in the false state.

  • Row 2

    • User Created
    • This value corresponds to whether the user exists in the system, regardless of whether they signed up through that specific invite link.

Most of the time, both columns show the same value (false/false, true/true).

However, if you send multiple invites to a single email address, only the one that the person used to sign up shows true under Signup Completed. Once that user account is created, the User Created column shows true for all invites tied to that specific email address.

Therefore, in this situation, the unused invites show:

Signup Completed: false
User Created: true

Create users

When you select this option, you are asked to provide all contact details and a password. The user does not receive an email notification.

NOTE: Only Admin users can complete this action.

Complete their user details (all fields are required) and select one of the following groups:

Group Name Description
Admin Can execute all API calls and perform any action in the portal, including those involving user access and account administration.
Regular Can execute API calls and add, remove, or change any product service.
Read-Only Can log in to the portal, view all services, and download billing statements, but cannot make any changes.
Support Can perform troubleshooting actions, but cannot perform any action that has a financial impact (creating, upgrading, or deleting services) or view any financial information such as billing accounts.
NOTE: The user is not automatically prompted to change their password. If they wish to do so, they can reset their password from their user account page.

Updated on 01 Jul 2021