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Upgrade a Virtual Circuit
When you upgrade a virtual circuit, you can do the following:
- Move from a usage-based plan to a dedicated plan.
- Change the terms to a longer contract. For example, if you are on a month-to-month contract, you can change to a 12 month contract (which comes with a discount).
- Increase the capacity up to whatever the physical port allows.
To upgrade a virtual circuit, log in to the portal and select Network > Virtual Circuits.
Select Upgrade VC from the overflow menu next to the virtual circuit you are upgrading:
A window opens where you can select the term and speed.
Your current monthly rate is displayed alongside your new monthly rate:
- Both the original service and the upgraded service are pro-rated for the month in which you upgrade.
- Once you extend the contract terms, you cannot return to a shorter contract until your current terms expire.
When your contract completes, you are automatically reverted back to month-to-month terms.