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Release Notes
- January 12, 2023
- January 4, 2023
- New portal
- 2022 Releases
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2021 Releases
- December 20, 2021
- December 1, 2021
- November 22, 2021
- November 4, 2021
- October 26, 2021
- September 30, 2021
- September 22, 2021
- September 2, 2021
- August 16, 2021
- August 2, 2021
- July 19, 2021
- July 1, 2021
- June 17, 2021
- June 1, 2021
- April 30, 2021
- April 8, 2021
- March 25, 2021
- March 15, 2021
- February 25, 2021
- February 8, 2021
- January 28, 2021
- January 21, 2021
- January 13, 2021
- 2020 Releases
- Getting Started
- Ports
- Cross Connects
- Point-to-Point
- Virtual Circuits
- Cloud Connections
- Cloud Router
- Marketplace & IX
- Storage
- Administration
- Billing
- Troubleshooting & FAQ
- Technical Reference
- Partners Portal
- API & Automation
Groups
Depending on your user permissions, you can access administrative information by clicking your company name in the upper left of the portal:
Select Groups to view and manage user groups.
Group permissions
You can organize users into the following groups:
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Header row
- Group Name
- Description
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Row 1
- Admin
- Can perform any action, including those involving user access.
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Row 2
- Regular
- Can add, remove, or change any product service.
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Row 2
- Read-Only
- Can view all services and download documents and invoices, but cannot make any changes.
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Row 2
- Support
- Can perform troubleshooting actions, but cannot perform any action that has a financial impact (creating, upgrading, or deleting services) or view any financial information such as billing accounts. .
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Row 2
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Sales
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This group is only available in the Partners portal.
Has read-only permissions except on the Quoting page, where they can create and manage customer quotes.
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For a detailed list of permissions by group, see User Permissions.
Prior to August 2021, a user could be in multiple groups. For these users, the lowest-level permissions apply. For example, if a user is in the Read-Only group and the Admin group, they will have Read-Only permissions.
With recent releases, a user can only be in one group at a time. If you edit the groups of a legacy user who is in multiple groups, you will only be able to select one group.
Add or remove users from a group
Admin users can add and remove users from a group. Click the edit icon in the appropriate table row.
From here you can do three things:
- View all the users in each group.
- Add - From the drop-down menu at the top, select a user and then click Add to group. They are automatically removed from their current group.
- Remove - Click the remove icon in the user’s table row.
Related APIs
Updated on 17 Jan 2023