You can organize users into the following groups:

  • Header row

    • Group Name
    • Description
  • Row 1

    • Admin
    • Can perform any action, including those involving user access.
  • Row 2

    • Regular
    • Can add, remove, or change any product service.
  • Row 2

    • Read-Only
    • Can view all services and download documents and invoices, but cannot make any changes.
  • Row 2

    • Support
    • Can perform troubleshooting actions, but cannot perform any action that has a financial impact (creating, upgrading, or deleting services) or view any financial information such as billing accounts. .
  • Row 2

    • Sales

    • This group is only available in the Reseller Admin Portal.

      Has read-only permissions except on the Quoting page, where they can create and manage customer quotes..

For a detailed list of permissions by group, see User Permissions.

Prior to August 2021, a user could be in multiple groups. For these users, the lowest-level permissions apply. For example, if a user is in the Read-Only group and the Admin group, they will have Read-Only permissions.

With recent releases, a user can only be in one group at a time. If you edit the groups of a legacy user who is in multiple groups, you will only be able to select one group.

Manage Groups

You can view all the users in each group and add users to that group.

To remove a user from a group, they must already have another group associated with their account.

  1. Log in to the PacketFabric portal.

  2. Click Admin.


  3. Under Manage, select Groups.

  4. Click the edit icon under the Manage column.


  5. From here you can do two things:

    • Add a user: From the drop-down menu at the top, select a user and then click Add to Group.
    • Remove a user: Click the remove icon in the user’s table row. The user must already be added to another group. If they are not in any other group, an error message appears.