You can organize users into the following groups:

Group Name Description
Admin Can perform any action, including those involving user access.
Regular Can add, remove, or change any product service.
Read-Only Can view all services and download documents and invoices, but cannot make any changes.

For a detailed list of permissions by group, see User Permissions.

A user can be in multiple groups. However, the lowest-level permissions apply.

For example, if a user is in the Read-Only group and the Admin group, they will have Read-Only permissions.

Manage Groups

You can view all the users in each group and add users to that group.

To remove a user from a group, they must already have another group associated with their account.

  1. Log in to the PacketFabric portal.

  2. Click Admin.


  3. Under Manage, select Groups.

  4. Click the edit icon under the Manage column.


  5. From here you can do two things:

    • Add a user: From the drop-down menu at the top, select a user and then click Add to Group.
    • Remove a user: Click the remove icon in the user’s table row. The user must already be added to another group. If they are not in any other group, an error message appears.