Delete a Port or LAG

Before you can delete a port, the following conditions must be met:

  • You have removed all associated services, this includes any virtual circuits or cloud connectivity services using the port.
  • If you have a cross connect, you must remove it so that the port is no longer operationally up.
  • If the port is a member of a LAG interface, you must remove the port before deleting it.

Early termination fees

Per our cancellation policy, you have 24 hours to delete a port without incurring a financial penalty. This is regardless of the contract terms you selected.

Once that window has passed, and if your port is on a 12, 24, or 36 month term that has not yet completed, then you must pay an early termination fee. This fee is equal to the amount remaining on your contract, but does not include any additional financial penalties for early termination.

For more information, see Port Pricing, Terms, Billing.

Deleting ports

To delete a port, click the port to open its side panel and then select Delete.

screenshot of the port actions menu

A confirmation message appears. Enter “delete” and then click Delete Port.

NOTE: If you have are managing the cross connect, you are responsible for contacting the data center and having the cross connect removed. If you see the following error:

Invalid Param: Port cannot be deleted because it is still in operation

This means that the port is still operationally up and passing light, indicating that the cross connect is still in place.

If you ordered the cross connect through PacketFabric, you can simply remove it via the portal.


Once deleted, you will not be able to access port-specific information such as router logs, statistics, or any documents you have uploaded under the port Documents page.

Some logging information will remain available in the Activity Logs, and PacketFabric documents are preserved on the Documents page.

Deleting LAGs

When you delete a LAG interface, any members it still has are temporarily disabled, returned to an independent interface, and then re-enabled.

To delete a LAG interface, click the LAG to open its side panel and then select Delete.

A confirmation message appears. Enter “delete” and then click Destroy LAG.