Delete an Interface

Before you can delete a port, the following conditions must be met:

  • You have removed all associated services, this includes any virtual circuits or cloud connectivity services using the port.

  • If the port is a member of a LAG interface, you must remove the port before deleting it.

  • The port must be on a month-to-month contract and/or was provisioned within the last 24 hours.

    Per the MSA, you have 24 hours to delete a service without incurring a financial penalty.

    Once that window has passed, and if you selected a longer service term when creating the port, you must wait for the term to expire. When your service term ends, you can elect to enter a new one. Otherwise, you are automatically shifted to a month-to-month contract (allowing you to delete the port).

    You can disable ports that are still within contract.

Deleting Ports

To delete a port, click the overflow menu next to the port and select Delete.

Screenshot of port overflow menu

A confirmation message appears. Enter delete and then click Yes, Delete Interface.

NOTE: You are responsible for contacting the data center and having the cross connect removed.


Once deleted, you will not be able to access port-specific information such as router logs, statistics, or any documents you have uploaded under the port Documents page.

Some logging information will remain available in the Activity Log, and PacketFabric documents are preserved on the Documents page.

Deleting LAG Interfaces

Like ports, you must delete all associated services before you can delete a LAG interface.

When you delete a LAG interface, any members it still has are temporarily disabled, returned to an independent interface, and then re-enabled.

To delete a LAG interface, click its overflow menu and select Delete LAG or expand the LAG and click Delete.


A confirmation message appears. Click Yes, Destroy.