Create an IX Connection


  • PacketFabric provides layer 2 connectivity to internet exchange (IX) providers, but we do not resell their services. You must have an established business relationship with the IX provider before creating an IX virtual connection. For a list of our IX partners, see the PacketFabric website.

  • You must have an existing PacketFabric interface. You need this to provision your virtual circuit. For more information, see Create a Port.

Create an IX connection

  1. Log in to the PacketFabric portal. From the dashboard, click Virtual Circuit under Create Services:


  2. Select IX Connectivity.

Complete the following fields:

Select Source Interface

Select the source interface. The source interface is the PacketFabric interface directly connected to your network.

Click Toggle Details to view information about any virtual circuits already associated with that port.


Select Internet Exchange Provider

Select the IX provider you are using.

Select IX Market and Speed

The available markets depend on the IX provider you chose. The IX also sets the speeds that appear in the drop-down menu.

The speed you select here is the speed you are requesting the IX provider allow from their end. This also determines how much the IX provider charges for their services.

You are provided a price estimate. The price is set by the IX provider and you are billed this amount through the IX provider.

Select Pricing Plan

While the section above determines how much the IX provider charges you, this section determines how much you are billed by PacketFabric.

Select a billing account and then one of the following options:

Long-haul Dedicated
You are billed a set amount each month, regardless of how much data you transfer.

If you select this option, you are also asked to specify the speed and contract length.

IMPORTANT: At this time, we only limit the speeds you can select to the lowest speed between your source and destination interfaces.

However, you are responsible for not overburdening your ports (for example, creating three 10 Gbps virtual circuits between two 10 Gbps ports). Keep that in mind as you select a speed.

If you select a low speed and later decide you want more capacity, you can upgrade your virtual circuit. If you allocate too much capacity, you can later set or edit rate limits for the circuit.

You can view the speeds for each virtual circuit associated with a port from the port details page.

Long-haul Usage-based
You are billed based on how much data you transfer.
Aggregate Capacity
Aggregate capacity allows you to purchase capacity in bulk. You will need to first create an aggregate capacity container. For more information, see Aggregate Capacity.

If you select this option, your virtual circuit will have no additional cost and you will not select a contract term. You can cancel at any time.

NOTE: If you do not see this option, it might be because of the following reasons:

  • You have not created an aggregate capacity container.
  • Your A and Z side locations are in the same metro.
  • Either your A or Z side is location outside of the U.S.
VC Confirmation
VC Description
Provide a meaningful name for the virtual circuit.
Enter your ASN
VC Parameters
The Source VLAN ID is the VLAN ID that faces your source interface (your source network).

You can manually enter the ID or click Next Available. If you click Next Available, we find the highest in-use VLAN ID and increment by one. For example, if the highest in-use ID is 15, this field autopopulates with 16.

Select Make Source Untagged if you do not plan on using VLAN tagging.

IMPORTANT: If you are planning to provision multiple virtual circuits on this selected port, you must keep VLAN tagging enabled.

Review your information. When everything is correct, click Place Order.

Next steps

Your virtual circuit is created but remains disconnected until the other party accepts your connection request. Our billing does not begin until the other party accepts and your circuit is provisioned.

You can view the status of your request under Network > Connection Requests. Click Sent Requests.