Delete a Point-to-Point Connection

IMPORTANT: Per our cancellation terms, you have 24 hours to delete the connection without incurring any costs.

Log in to the portal and go to the Point-to-Point page. Select Delete from the overflow menu next to the connection:

Screenshot of point-to-point overflow menu

If the connection is less than 24 hours old or is on a month-to-month term, then a confirmation message appears. Enter “Delete” in the field provided and click Yes, Delete Point-to-Point.

If the connection is outside of its cancellation period and is on a longer term, you will be required to agree to an early termination fee that is equal to what remains on the contract.

NOTE: Once deleted, the connection is immediately disconnected, but might take a few minutes to fully delete.

Delete a Point-to-Point Service - DEL

Updated on 23 Sep 2021