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Company Contacts
The Company Contacts page identifies who should receive PacketFabric correspondence.
Company contacts are different than users; adding someone as a contact does not grant them access to the portal.
There are two different contact roles:
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Header row
- Role
- Description
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Row 1
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Admin
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PacketFabric reaches out to Admin contacts with any access-related questions or issues
By default, the user who created the account is assigned to this role. However, you can create additional Admin contacts.
NOTE: An Admin contact is different than an Admin user.
Admin users are managed through user groups and have permission to update company information, company contacts, and add/edit/remove users.
Unlike with Admin users, it is possible to have an Admin contact who does not have login credentials to the portal.
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Row 2
- Technical
- Technical contacts receive maintenance and outage notifications.
Add a Contact
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Log in to the PacketFabric portal.
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Click Admin.
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Under Account, select Company Contacts.
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Click Add Company Contact in the upper right.
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Complete the fields with the appropriate information.
TIP: You do not have to use an individual email address. For maintenance notifications, it might be useful to assign an email distribution list to the Technical role. -
Select one or both roles for the contact.
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Click Add Contact.
Edit a Contact
Click the edit icon in the contact’s table row:
All fields are editable.
Delete a Contact
Click the delete icon in the contact’s table row:
Related APIs
Updated on 09 Apr 2021