About PacketFabric Outbound Cross Connects

Pre-patched panels

All PacketFabric equipment is pre-patched and pre-cabled and ready for connections. This means that we just need to complete any patching to your local side that is not already in place.

Cross connect order status

You can track the order status from the Cross Connects page and the port details page:

Screenshot of the outbound cross connect on port details page

The cross connect representation includes interface details and is updated with the following statuses (if applicable):

  • Row
    • Status
    • Description
  • Order Received
    • Order Received
    • We have received the cross connect order.
  • Order Review
    • Order Review
    • We are evaluating the order to ensure that we have all the required information.
  • Pending Approval
    • Pending Approval
    • We have submitted a request to the data center and are waiting for a response.
  • Order Accepted
    • Order Accepted
    • The order has been accepted and the cross connect is being installed.
  • Completed
    • Cross Connect Completed
    • The cross connect has been installed.
  • QA Testing
    • QA Testing
    • The cross connect has been installed and we are ensuring everything is working correctly.
  • Completed
    • Complete/Closed
    • The cross connect has been installed, tested, and is ready to use.
  • Pending Information
    • Hold/Pending Information
    • We need more information from you or from the data center.
  • Canceled
    • Canceled
    • The order has been canceled.
Billing does not begin until the cross connect installation is completed and ready to use.

Updated on 01 May 2023