Delete a Virtual Circuit

Early termination fees

Per our cancellation policy, you have 24 hour trial period after ordering a service. During this time, you only pay for the hours you used.

Once that window has passed, and if your port is on a 1, 12, 24, or 36 month term that has not yet completed, then you must pay an early termination fee.

For more information, see Cancel a Service.

NOTE: The ETL does not apply to circuits that are using a flex bandwidth, usage-based, or hourly plan.

Delete a circuit

To delete a virtual circuit, log in to the portal and select Virtual Circuits in the menu on the left.

Click the connection you are deleting and to open its side panel and then select Delete:

Screenshot of VC actions menu

You will be asked to confirm before deleting.

NOTE: Once deleted, the connection is immediately disconnected, but might take a few minutes to fully delete.

Deleting marketplace and IX connections

Only the source (the requester) can delete marketplace and IX connections. The virtual circuit is deleted from their side and is also automatically deleted from the third-party/IX’s list of virtual interfaces.

Delete a Service - DEL

Updated on 23 May 2023