Renew a Port

Renewing allows you to enter into a new contract or extend your current contract terms, which includes a discount on your monthly costs. For more information, see Port Terms and Billing.

NOTES:

  • If moving to a longer term, both the original service and the renewed/extended service are pro-rated for the current month.
  • Once you extend the terms, you cannot return to a shorter contract until your current terms expire.
    When your contract completes, you are automatically reverted back to month-to-month terms.

Renew a port

To renew a port, log in to the portal and select Ports in the menu on the left. Click one of the table rows to view an overview of that port, and then select Renew.

screenshot of the port actions menu

A window opens where you can select contract terms:

renew window

Note that extending port terms essentially cancels your previous contract and begins a new one. For example, if you are currently on a 12-month contract, and then upgrade to a 36-month contract, you are adding 36 full months to your service terms.

Renew a port in a LAG

To upgrade a port in a LAG, click the LAG to open its side panel. Then click the overflow menu next to the member port and select Renew.

renew action for lag member

Modify an existing order - POST

Updated on 01 May 2023