Paying Your Invoice

All billing is done in arrears, meaning that your invoice reflects services already rendered (e.g. the invoice you receive in August reflects services that you used in July).

You can pay your invoice in several ways:

• Credit card
  Automated monthly payments and one-time payments
  Limited to invoices less than $5,000 ($4,999)
• Direct debit
  Automated monthly payments and one-time payments
  Limited to U.S. banks.
• Bank transfer (ACH)
  Manual entry for one-time payments

Making a one-time payment

Click the link in your invoice to be redirected to a page where you can make a one-time payment:

From here you can pay via credit card, direct debit from a U.S. bank, or bank transfer (ACH).

Setting up automated payments

You can set up automated payments via credit card or direct debit from a U.S. bank.

1. From the PacketFabric portal, go to Billing > Accounts.

2. Click Edit next to the billing account that you are updating.

   

   NOTE: Only Admin users can add or update billing accounts. If you do not see the Edit action, you do not have appropriate permissions.

3. Click Manage Saved Payment Methods to be redirected to the Stripe portal.

   

When are automated payments processed?

Automated payments are processed 3 days before the invoice due date.

Is PacketFabric storing my information?

No. We use Stripe to process payments and store information.

Stripe is a PCI Service Provider Level 1 provider.

How do I opt out of automatic payments?

1. From the PacketFabric portal, go to Billing > Billing Accounts.

2. Click Edit next to the billing account that you are updating.

   

   NOTE: Only Admin users can add or update billing accounts. If you do not see the Edit action, you do not have appropriate permissions.

3. Deselect the checkbox next to Use automatic payments.