User Permissions

The basic user permission policy is as follows:

  • Admin - Can perform any action, including those involving user access.
  • Regular - Can add, remove, or change any product service.
  • Read-Only - Can view all services and download documents and invoices, but cannot make any changes.
  • Support - Can perform troubleshooting actions, but cannot perform any action that has a financial impact (creating, upgrading, or deleting services) or view any financial information such as billing accounts.
  • Sales - This group is only available in the Partners portal. Has read-only permissions except on the Quoting page, where they can create and manage customer quotes.

Prior to August 2021, a user could be in multiple groups. For these users, the lowest-level permissions apply. For example, if a user is in the Read-Only group and the Admin group, they will have Read-Only permissions.

With recent releases, a user can only be in one group at a time. If you edit the groups of a legacy user who is in multiple groups, you will only be able to select one group.

Admin Regular Read-Only Support Sales
Admin - Company profile
View profile information Yes Yes Yes Yes Yes
Update profile information Yes No No No No
View company MFA enrollment Yes Yes Yes Yes Yes
Force company MFA enrollment Yes No No No No
Add and remove company logo Yes No No No No
Admin - Contacts
View Yes Yes Yes Yes Yes
Create Yes No No No No
Delete Yes No No No No
Update Yes No No No No
Admin - Groups
View Yes Yes Yes Yes Yes
See a user’s group Yes Yes Yes Yes Yes
View all users in a group Yes No No No No
Add and remove users in groups Yes No No No No
Admin - Request aliases (API only)
View aliases Yes Yes Yes Yes Yes
Create aliases Yes No No No No
Delete aliases Yes No No No No
Add and remove alias contacts Yes No No No No
Update aliases Yes No No No No
Admin - Users
View user list Yes Yes Yes Yes Yes
Create Yes No No No No
Invite Yes Yes No No No
View pending invites Yes No No No No
Delete Yes No No No No
Update Yes No No No No
API keys
View/generate Yes Yes Yes Yes Yes
Billing
View invoices Yes Yes Yes No Yes
View items by billing accounts Yes Yes Yes No Yes
View billing accounts Yes Yes Yes Yes Yes
View pricing info Yes Yes Yes No Yes
Manage automatic payments Yes No No No No
Create/update billing accounts Yes No No No No
Cloud connections
View Yes Yes Yes Yes Yes
Create Yes Yes No No No
Update Yes Yes No No No
Delete Yes Yes No No No
Upgrade/renew Yes Yes No No No
Cloud Router
View Cloud Router/connections Yes Yes Yes Yes Yes
View BGP settings Yes Yes Yes Yes Yes
Create Cloud Router Yes Yes No No No
Delete Cloud Router Yes Yes No No No
Update Cloud Router Yes Yes No Yes No
Configure BGP Yes Yes No No No
Add/manage connections Yes Yes No No No
Cross connects
View Yes Yes Yes Yes Yes
Create Yes Yes No No No
Update Yes Yes No No No
Delete Yes Yes No No No
Documents
View Yes Yes Yes Yes Yes
Create/Upload Yes Yes No No No
Delete Yes Yes No No No
Flex bandwidth containers
View Yes Yes Yes Yes Yes
Create Yes Yes No No No
Update Yes Yes No No No
Delete Yes Yes No No No
Logs, notifications, information
View location list Yes Yes Yes Yes Yes
View logs Yes Yes Yes Yes Yes
View support page info Yes Yes Yes Yes Yes
View maintenance notifications Yes Yes Yes Yes Yes
View metrics Yes Yes Yes Yes Yes
Marketplace - connection requests
View received Yes Yes Yes Yes Yes
View sent Yes Yes Yes Yes Yes
Accept/Provision Yes Yes No No No
Reject Yes Yes No No No
Delete sent request Yes Yes No No No
Point to point
View Yes Yes Yes Yes Yes
Create Yes Yes No No No
Update Yes Yes No No No
Upgrade/renew Yes Yes No No No
Ports
View Yes Yes Yes Yes Yes
Create Yes Yes No No No
Upgrade/renew Yes Yes No No No
Update Yes Yes No Yes No
Enable/Disable Yes Yes No Yes No
Generate LOA Yes Yes No No No
Ports - LAGs
View Yes Yes Yes Yes Yes
Create Yes Yes No No No
Update Yes Yes No No No
Enable/Disable Yes Yes No Yes No
Delete Yes Yes No No No
Add and remove members Yes Yes No No No
Quotes (Partners portal)
View Yes Yes Yes Yes Yes
Create Yes Yes No No Yes
Update Yes Yes No No Yes
Delete Yes Yes No No Yes
Virtual circuits
View Yes Yes Yes Yes Yes
Create Yes Yes No No No
Delete Yes Yes No No No
Update Yes Yes No No No
Upgrade Yes Yes No Yes No

Updated on 08 Feb 2023