When you create a third-party or IX connection, you send a connection request to the other party.
The other party receives an email alerting them to the request and can use the portal to approve or deny it.
You can view all connection requests and their status from Network > Connection Requests:
Once they have been approved or rejected, all sent and received requests are moved to the Archived tab after seven days.
There are four possible statuses:
- Pending: The request has been sent but has not been approved or rejected.
- Accepted: The destination party has approved the request but has not provisioned the connection.
- Provisioned: The destination party has approved the request and provisioned the connection.
- Rejected: The destination party has rejected the request.
When you approve a request, you have the option to provision immediately or wait.
From the Received Requests tab, click Approve Request next to the request you are approving:
You are given two options:
Accept: You can accept and then provision at a later date. The requester receives an email telling them that their request has been accepted and the status of their sent request is updated to Accepted.
When you are ready to provision, click Provision next to the accepted request:
Accept and Provision: You accept and immediately provision. When provisioning is complete, the requester is notified that their connection has been provisioned and the status of their sent request is updated to Provisioned.
When you are ready to provision, you are redirected to the Provision Virtual Connection page.
Select the port in the destination market in which to provision the connection.
Under VC Parameters, complete the following fields:
- Make this an untagged VLAN: Decide whether you want the VLAN tagged or untagged.
- VC Description: Provide a meaningful name for the connection.
- VLAN ID: You can manually enter a VLAN ID or click Next Available. If you click Next Available, we find the highest in-use VLAN ID and increment by one. For example, if the highest in-use ID is 15, this field autopopulates with 16.
- Rate Limit: Optionally, you can limit incoming and outgoing connection speeds.
- Click Provision.
When you deny a request, the requester is notified about your decision.
From the Received Requests tab, click Reject Request next to the request you are rejecting:
Cancel Sent Requests
You can cancel a sent connection request as long as it is still in the Pending state.
From the Sent Requests tab, click Delete Request next to the request you want to cancel:
A new window opens where you can optionally include a message to the destination party.
Click Delete Connection Request.
The other party is notified that the request has been deleted and the reason (if provided).