Connection Requests

When you create a third-party or IX connection, you send a connection request to the other party.

The other party receives an email alerting them to the request and can use the portal to approve or deny it.

TIP: Admin users can create request aliases to manage who receives connection requests.

You can view all connection requests and their status from Network > Connection Requests:


Once they have been approved or rejected, all sent and received requests are moved to the Archived tab after seven days.

There are four possible statuses:

  • Pending: The request has been sent but has not been approved or rejected.
  • Accepted: The destination party has approved the request but has not provisioned the connection.
  • Provisioned: The destination party has approved the request and provisioned the connection.
  • Rejected: The destination party has rejected the request.

Approve Requests

Provision Requests

Reject Requests

Cancel Sent Requests