Create a Third-Party Connection


  • Although not required to complete this process, you should have a prior agreement with the third-party with whom you are connecting. After you have completed the steps below, they can either approve or reject your request.
  • You must have an existing PacketFabric interface. You need this to provision your virtual circuit. For more information, see Create a Port.
As the requester, you are solely responsible for any charges associated with the virtual circuit.

Create a Third Party Connection

  1. Log in to the PacketFabric portal. From the Home page, click Virtual Circuit:


  2. Select 3rd Party Connection.

Complete the following fields:

Select Source Interface

Select the source interface. The source interface is the PacketFabric interface directly connected to your network.

Click Toggle Details to view information about any virtual circuits already associated with that port.


Select Destination Market

Select the market in which you are connecting to the third party.

If you know the other party's CRID, you can use the Search By CRID option. If the other party has disabled searchabilty, you must know their CRID in order to connect.

Select 3rd Party Provider

Select the third party.

Select Pricing Plan

Select a billing account and then one of the following options:

Long-haul Dedicated
You are billed a set amount each month, regardless of how much data you transfer.

If you select this option, you are also asked to specify the speed and contract length.

The speed you set is the capacity for outgoing data on your connection (data from your interface to the third party). You can limit the speed for incoming data under Advanced Configuration Options below.

IMPORTANT: At this time, we only automatically limit the speeds you can select to the lowest speed between your source and destination interfaces. For example, if you are connecting a 1 Gbps port to a 10 Gpbs port, your speed is limited to 1 Gbps by default.

However, you are responsible for not overburdening your ports (e.g. creating three 10 Gbps virtual circuits between two 10 Gbps ports). Keep that in mind as you select a speed.

If you select a low speed and later decide you want more capacity, you can upgrade your virtual circuit. If you allocate too much capacity, you can later set or edit rate limits for the circuit.

You can view the speeds for each virtual circuit associated with a port from the port details page.

Long-haul Usage-based
You are billed based on how much data you transfer.
VC Confirmation
VC Description
Provide a meaningful name for the virtual circuit.
VC Parameters
The Source VLAN ID is the VLAN ID that faces your source interface (your source network).

You can manually enter the ID or click Next Available. If you click Next Available, we find the highest in-use VLAN ID and increment by one. For example, if the highest in-use ID is 15, this field autopopulates with 16.

Select Make Source Untagged if you do not plan on using VLAN tagging.

IMPORTANT: If you are planning to provision multiple virtual circuits on this port, you must keep VLAN tagging enabled.
Advanced Configuration Options

Optionally, you can limit your data transfer rate to below your port capacity.

If you are using a long-haul dedicated connection and selected a lower capacity for outgoing data, your rate limit cannot exceed that lower capacity. For example, if you chose 5 Gbps under Select Pricing Plan, you cannot set a rate limit of 6000 Mbps.

Note that you are still billed by capacity, not your rate limit.

You can later edit the virtual circuit to add or change the rate limits.

You should also be aware that the third party with whom you connecting can set a rate limit from their end as well. For example, you might have an outgoing rate of 8000 Mbps, but they can set their incoming rate to 5000 Mbps.

Once the third-party connection has been provisioned from the other side, view the virtual circuit details to review what rate limits apply.

Review your information. When everything is correct, click Place Order.

Next Steps

Your virtual circuit is created but remains disconnected until the other party accepts your connection request. Billing does not begin until the other party accepts and your circuit is provisioned.

You can view the status of your request under Network > Connection Requests. Click Sent Requests.