Upgrade a Point-to-Point Connection

Upgrading allows you to extend your contract terms (which often comes with a discount).

To upgrade a point-to-point connection, log in to the portal and select Network > PacketDirect.

Select Upgrade PacketDirect from the overflow menu next to the connection:


A window opens where you can select extended contract terms:



  • Both the original service and the upgraded service are pro-rated for the month in which you upgrade.
  • Once you extend the terms, you cannot return to a shorter contract until your current terms expire.
    When your contract completes, you are automatically reverted back to month-to-month terms.
IMPORTANT: You can only delete services that are on month-to-month contracts.