My Account

To update your user profile, click your user name in the upper right and select My Account.

Screenshot of My Account option in user menu


From here, you can edit the following:

  • First and last name
  • Email
  • Phone number
  • Timezone


Use the fields provided to reset your password.

Two Factor Auth

You can optionally enable two-factor authentication for your account.

Before proceeding, you must have an authenticator app installed on one of your devices. You can use any authenticator app that supports the Time-based One-time Password algorithm (TOTP). We have tested and confirmed compatibility with the following:

  • Google Authenticator
  • Microsoft Authenticator
  • LastPass
  • 1password
  • Authy
  1. Click Enroll Into Two-Factor Authentication.

  2. Scan the QR code or manually enter the alphanumeric secret into your authenticator app.

    demo qr code

    NOTE: These codes expire after 5 minutes.
  3. After scanning or entering the code, your authenticator app returns a 6 digit verification code. Enter this code and click Verify.

Once authenticated, you are provided 3 one-time use codes to use if you need to log in without your authenticating device. Write one of these down and keep it somewhere secure.

Click Disable Two-Factor Authentication to revert to password-only authentication. This is less secure, but you can re-enroll at any time.

IMPORTANT: Once enrolled, you can no longer use session token and cookie authentication with API keys. Use key and hash instead. For more information, see the PacketFabric API documentation.