Request Aliases

A request alias identifies the users who should receive connection requests from specified markets.

For example, you can have a team working out of your Chicago office handle all Midwest connection requests from Chicago (CHI), Minneapolis (MSP), and Indianapolis (IND). Then a separate team working out of your Baltimore office can handle connection requests from other East Coast metro markets.

Create a Request Alias

  1. Log in to the PacketFabric portal.

  2. Click Admin.

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  3. Under Account, select Request Aliases.

  4. Click Create Request Alias in the upper right.

  5. Complete the following fields:

    Field Description
    Alias Name Provide a descriptive name for the alias group.
    Market Select one or more markets. You can add or remove markets at any time.
    Contacts Select one or more users. You can add or remove users at any time.

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  6. Click Create Alias.

Manage Request Aliases

You can edit and delete any user-created request alias.

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NOTE: While you can edit the default request alias, you cannot delete it.