Automated Credit Card Payments

By default, all users with valid credit card information entered are opted in to automated credit card payments.

How does it work?

When you enter credit card details to pay a PacketFabric invoice, you are automatically enrolled in automated credit card payments.

All billing is done in arrears, meaning that your invoice reflects services already rendered (e.g. the invoice you receive in August reflects services that you used in July).

Is PacketFabric storing my credit card information?

No. We use Stripe to process credit card payments and store information.

Stripe is a PCI Service Provider Level 1 provider.

When are automated payments processed?

Automated payments are processed 3 days before the invoice due date.

How do I set up my credit card information? How do I update it if it changes?

NOTE: Only Admin users can add or update billing accounts. If you do not see the Edit action, you do not have appropriate permissions.

  1. From the PacketFabric portal, go to Billing > Accounts.

    edit billing account

  2. Click Edit next to the billing account that you are updating.

  3. Click Manage Saved Payment Methods to be redirected to the Stripe portal.

manage saved payments

How do I opt out of automatic payments?

NOTE: Only Admin users can add or update billing accounts. If you do not see the Edit action, you do not have appropriate permissions.

  1. From the PacketFabric portal, go to Billing > Billing Accounts.

  2. Click Edit next to the billing account that you are updating.

  3. Deselect the checkbox next to Use automatic payments.

manage saved payments

Updated on 04 Nov 2022