Manage Billing and Invoices

Log in to the PacketFabric portal and select Billing.

screenshot of portal navigation

Under Manage Billing, you have the following options:

  • Billing Items
  • Billing Accounts
  • Invoices

Billing items

This is a sortable list of all your billable services. You can filter by billing account and product type, or search for a specific product.

Billing accounts

From here you can create, edit, and delete billing accounts.

When you have multiple billing accounts, you can select which billing account to use when creating services. Separate invoices are generated for each account.

Note: You need Admin privileges to create and edit billing accounts.

Create a billing account

To create a new billing account, click Create Billing Account in the upper right.

Complete the following fields:

  • Header row
    • Field
    • Description
  • Row 1
    • First Name
      Last Name

      PO Number

    • You can either add a person as the contact for the billing account, or use a purchase order (PO) number.

  • Row 2
    • Email

    • Enter an email contact for the account.

      IMPORTANT: The email address you specify receives a monthly notification with invoice and payment information.
  • Row 2
    • Phone
    • Enter an phone number for the account.
  • Row 1
    • Address 1/2
      City
      State/Province
      Postal Code
      Country
    • Enter the appropriate mailing address for the account.
  • Row 1
    • Make this the default billing account
    • If selected, this account is pre-populated as the billing account when ordering PacketFabric services. Other accounts remain selectable from the drop-down menu.

Edit a billing account

To edit an existing account, click Edit next to the account.

screenshot of edit action

NOTE: If you do not see the Edit icon, your user account doesn’t have the appropriate pemissions. Contact one of your account admins.

Make a default billing account

The default billing account is the one specified when you created your PacketFabric account. This account is selected by default when ordering PacketFabric services.

To change the default account, edit the billing account (see the steps above) and select Make this the default billing account.

screenshot of Update Contact window

Invoices

Select a billing account and date range to view and download previous invoices. Invoices can appear with the following statuses:

  • Finalized: The invoice includes all charges and is ready to be paid.
  • Overdue: The invoice has not been paid and it has been more than 30 days since the invoice date.
  • Closed: Payment has been received and applied.

To pay online with a credit card, click Make Payment. Otherwise you can mail or wire us payment. You can find our mailing address and account information in your invoice.